Hug Plumbing Heating & Cooling Santa Rosa

Unexpectedly great experience We were put in touch with Dan at Hug Plumbing through a home warranty service. Dan was responsive, clearly wanted to help us solve our problem, and demonstrated in many ways his willingness to go out of his way to help. He's also obviously very knowledgeable and experienced. We had several details discussions about the technical issues, which I've never before seen a plumbing so interested to communicate. He solved the problem and we're happy with his service.

My mother’s home warranty company put us in contact with Hug Plumbing when the prior plumber that was assigned to fix a shower, leaking into a closet, was unable/unwilling to make the necessary repairs. I called and left a message right after the company was assigned and immediately received a text message from Dan stating he would get back to me as soon as possible. Dan called me within 20 minutes and scheduled an appt for the next morning, even though it was a Sunday. After making 2 different trips to the hardware store to find parts for a no longer manufactured plumbing system… for a 36 yr old mobile home, Dan was able to fix the leak which had rotted out the wall behind the shower. Dan was professional, helpful, friendly and knowledgeable, while keeping me apprised every step of the way. Thanks Dan!

Nice enough guy who came out through our home warranty company but they never followed up on any questions regarding the work they said needed to be done. Wouldn’t rest a lot on their integrity and follow through.